Frequently Asked Questions
What payment methods do you accept?
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Debit and creditcards, Paypal, GooglePay and ApplePay.
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I don't live in the UK can I still buy from you and have free postage and packing?
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We are happy to sell to overseas buyers however please contact us first in relation to shipping requirements by email at shop@daat.org.
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Can I obtain a credit account and use a purchase order to shop?
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I'm sorry we don't offer a credit account at this time.
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Can I track my delivery?
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We ship using Royal Mail tracked delivery service.
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When will my 'In Stock' order be dispatched?
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We aim to pack and ship items to you within 72 hours.
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What shipping provider do you use?
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We use Royal Mail for all of our mail.
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How much will shipping cost?
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The majority of our UK shipments are sent out by free postage and packaging. Heavier items will incure a shipment cost calculated at checkout.
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Can you ship to a P.O. Box?
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Yes we can.
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Can I change my delivery address?
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Once your order has been processed we are unable to make any amends to the delivery address.
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Are your secondhand goods in good condition?
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Yes, every item is closely inspected prior to being photographed and we pride ourselves in the high quality of all of the goods that we sell.
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What is your returns policy?
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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Full details of our return policy can be found here.
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Which products can be returned?
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All items purchased through our online shop may be returned (subject to the returns policy).
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